Support FAQs
Orders & Support
How can I place an order?
Simply browse our products, select your desired items, and add them to your cart. Once you’re ready, click the checkout button, provide your shipping details, and complete the payment.
What payment methods do you accept?
We accept major credit and debit cards, as well as local online banking (FPX) through our secure payment gateway
How long will it take to receive my order?
Orders are typically processed quickly. Most customers receive their items within 1 to 2 days, depending on the delivery location.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number via email or SMS, which you can use to monitor your delivery status.
What if I have questions or need assistance with my order?
Our team is highly responsive and ready to help. You can reach out directly via our online store’s chat function or support channel for professional assistance with any inquiries.
Can I trust the quality of BEVIE products?
Absolutely. As parents ourselves, we test every product against our own standards—if it’s not good enough for our newborn, it’s not good enough for yours. We use real PPSU material and ensure all items are BPA-free and medical-grade.
Support FAQs
Shipping & Returns
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and the total weight of your order.
Do you offer international shipping?
Currently, we focus on serving the Malaysian market, including fast shipping to East Malaysia (Sabah and Sarawak).
How long does shipping take?
We pride ourselves on efficiency. Most orders are delivered within 1 to 2 business days.
What is your return policy?
We want you to be fully satisfied with your purchase. If there is an issue with your order, please contact our support team immediately so we can assist you with a resolution.
How do I initiate a return?
To start a return, contact our customer service through the chat or support channel with your order details. We will guide you through the necessary steps.
What if my order arrives damaged or there is an issue with the product?
We pack all items securely with protective bubble wrap. If an item arrives damaged or is not up to standard, please contact our responsive seller support immediately to resolve the issue.
Support FAQs
Product Info
Are your products cruelty-free?
Yes, we ensure that our product development and testing processes adhere to ethical standards.
Are the materials used in the furniture safe for babies?
Absolutely. Safety is our top priority. We use medical-grade PPSU (Polyphenylsulfone) and food-grade silicone. All products are 100% BPA-free and tested against rigorous standards—if it’s not safe enough for our own newborns, it’s not good enough for yours.
Can the items be easily assembled at home?
Our feeding systems and accessories are designed for simplicity. For example, our wide-neck bottles feature a simple lock-and-unlock mechanism that is easy to assemble, leak-proof, and ergonomic for both parents and babies.
What is PPSU and why is it better?
PPSU (Polyphenylsulfone) is widely recognised as the safest and most durable material for baby bottles. It is medical-grade, BPA-free, heat-resistant, and built to last. At BEVIE, we provide this premium material without the "expensive" price tag typically associated with global brands.
What makes BEVIE bottles unique?
Our bottles feature a unique triangular, wide-neck design. This makes them:
- Easy to clean: The wide neck allows you to clean the bottle thoroughly even with your hands.
- Easy to grip: The shape is ergonomic for both parents and babies to hold.
- Anti-Colic: Equipped with a vent system to reduce gas, reflux, and fussiness.
- Natural Latch: Our teats have a breast-like shape to prevent nipple confusion.
Are your feeding accessories safe for newborns?
Yes. Our products, such as the Nasal Aspirator and Silicone Feeder, are designed specifically for babies, including newborns. For example, our nasal aspirator features a soft suction tip that is gentle on delicate skin , and our silicone teats come in various flow rates (Slow, Medium, Fast) to suit your baby's age.
How do I clean my BEVIE products?
Most of our products, including the bottles and silicone accessories, are heat-resistant and steam/sterile friendly. We also offer a specialized Silicone Bottle Brush with a non-slip handle and swappable heads to make cleaning efficient and effortless.